JOB OPPORTUNITY: Tenant Referencing Account Manager – CLOSED
Tenant Referencing Account Manager
£16,000-£17,000
Company
We are in the business of protecting landlords’ investments by ensuring that they are getting suitable tenants for their properties. We work with mid- to high-end letting agents all over the country to provide a top-quality service checking the credit, income/employment and recent landlord references of their potential new tenants.
Our company core values: Personal service – Integrity – Expertise – Value for money
Job brief
In this role, you will be an account manager for a portfolio of letting agents. You will speak with them daily to ensure a strong business relationship and communicate any updates about their applicants. You will also deal with their potential tenants as we manage their referencing process.
Responsibilities
- Develop strong business relationships with agents, demonstrating your knowledge of their business and their decision-making process to add value and becoming a trusted and valued provider
- Co-operate with our part-time chaser to contact external companies to obtain references and follow these up by telephone or by email
- Being a friendly and professional support for all tenants and guarantors
- Document all findings as well as all correspondence, making clear and concise notes relating to all conversations
- Process an application in the most efficient way possible for a quick turnaround time
- Maintain confidentiality and compliance with GDPR
- Work towards gaining Level 2 ARLA qualification (Association of Residential Letting Agents)
- Knowledge of various income streams
Skills required
- Excellent customer service
- Strong (verbal and written) communication skills with an ability to build relationships
- Administration
- Attention to detail
- Supportive team player
- Good time-management skills with a problem-solving attitude
- Good level of education and computer skills
Benefits
- 25 days’ annual leave (plus all bank holidays)
- Pension scheme
- Working in a friendly and supportive family-feel company
- City centre location
- Access to various staff benefits such as cinema and restaurant discounts
- Monthly 1-to-1s with your manager, who will provide any necessary training or coaching
Please send your CV via this website, or for any questions, call Steph on 01905 721256.